PRIVACY POLICY. KUKULA TRAVEL LTD.
Travel with Confidence Written in plain English to help you understand your rights, our responsibilities and the way we work.
Welcome
Thank you for taking the time to read our Privacy Policy.
At Kukula Travel, we understand that your personal information is important. Whether you're making an enquiry, planning your next adventure or travelling with us, you trust us with information about you and your travelling companions.
We take that responsibility seriously.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the steps we take to keep it safe.
We've written this policy in clear, straightforward language because we believe you should always understand how your information is handled.
If you have any questions after reading this policy, please don't hesitate to contact us. We'd be delighted to help.
1. Who We Are
This Privacy Policy applies to Kukula Travel Ltd.
Kukula Travel Ltd is responsible for deciding how your personal information is collected and used. Under UK data protection law, this is known as the Data Controller.
Our contact details are:
Kukula Travel Ltd
Company No. 16698426
Telephone
+44 (0)7857 451391
Website
If you have any questions about this Privacy Policy or how we use your personal information, we'd be delighted to hear from you.
2. Our Commitment to Your Privacy
Protecting your personal information is an important part of the service we provide.
We only collect information that is genuinely needed to help us arrange your holiday, respond to your enquiries or provide the services you've asked us to provide.
We do not sell your personal information to third parties.
We aim to collect as little information as possible while ensuring we can plan your holiday safely, efficiently and responsibly.
Whenever we ask for personal information, we'll explain why we need it.
We'll always handle your information with care, respect and in accordance with UK data protection law.
3. The Information We Collect
The information we collect depends on the services you ask us to provide.
Information you provide to us
This may include:
your name;
postal address;
telephone number;
email address;
date of birth;
passport details;
nationality;
emergency contact details;
travel preferences;
dietary requirements;
accessibility requirements;
medical information that is relevant to your travel arrangements;
information relating to members of your travelling party;
payment information (where applicable); and
any other information you choose to provide during your enquiry or booking.
We only request information that is relevant to arranging and managing your holiday.
Information collected automatically
Like most modern websites, some limited technical information may be collected automatically when you visit our website.
This helps our website operate securely, allows us to understand how visitors use our website and helps us improve the experience we provide.
Depending on how you use our website and the settings you choose, this information may include:
your IP address;
browser type;
device type;
pages visited;
the time and date of your visit;
how long you spend on our website; and
general website usage information.
Where cookies or similar technologies are used, you will be given the opportunity to manage your preferences.
4. Why We Collect Your Information
We use your personal information to:
respond to your enquiries;
prepare quotations and tailor-made itineraries;
arrange your holiday;
make bookings with travel suppliers;
communicate with you before, during and after your holiday;
provide customer support;
comply with legal and regulatory requirements;
help protect against fraud;
process payments where applicable; and
improve the services we provide.
If you have asked to receive news, offers or travel inspiration from Kukula Travel, we may also use your contact details to send you marketing communications. You can opt out at any time by following the unsubscribe link in our emails or by contacting us directly.
We only use your information where we have a lawful reason to do so.
Depending on the circumstances, this may be because:
you have asked us to arrange your holiday;
you have given your consent;
we have a legal obligation to do so; or
we have a legitimate business interest that does not override your rights and freedoms
5. Sharing Your Information
In order to arrange your holiday and provide the services you've asked us to deliver, we may need to share your personal information with trusted third parties.
We only share the information that is necessary for the particular service being provided.
Depending on your travel arrangements, this may include:
accommodation providers;
safari lodges and camps;
transport providers;
airlines (where flights form part of your holiday arrangements);
local guides and activity providers;
insurance providers (where applicable);
payment providers;
government authorities, immigration or border agencies where required by law; and
other travel suppliers involved in arranging your holiday.
We may also share information with professional advisers, regulatory bodies or legal authorities where we are legally required to do so or where it is necessary to protect our legal rights.
We do not sell your personal information, and we never share it with third parties for their own marketing purposes.
Whenever we share your information, we take reasonable steps to ensure it is handled responsibly and only for the purpose for which it was provided.
6. International Transfers
As a specialist travel company, many of the holidays we arrange involve destinations outside the United Kingdom.
To arrange your holiday, it may be necessary to transfer your personal information to hotels, safari lodges, transport providers, local representatives or other travel suppliers located outside the UK.
Some countries may not have the same data protection laws as the United Kingdom.
However, we will only transfer your information where it is necessary to arrange your holiday or where we are otherwise permitted to do so under UK data protection law.
Where appropriate, we take reasonable steps to ensure that your information continues to be handled securely and responsibly.
If you would like more information about international transfers of your personal information, please contact us.
7. Keeping Your Information Safe
We understand that you trust us with your personal information, and we take that responsibility seriously.
We use appropriate technical and organisational measures to help protect your information against unauthorised access, loss, misuse or disclosure.
These measures may include secure computer systems, password protection, controlled access to information and secure methods of communicating with travel suppliers where appropriate.
While no method of storing or transmitting information electronically can ever be completely secure, we continually seek to protect the information we hold and review our security practices regularly.
We also expect the trusted suppliers and service providers we work with to handle personal information responsibly and in accordance with applicable data protection requirements.
8. How Long We Keep Your Information
We only keep your personal information for after your holiday has ended so that we can respond to future enquiries, assist with repeat bookings, provide ongoing customer support, comply with legal obligations and maintain appropriate business records
The length of time we retain information depends on the reason it was collected and any legal or regulatory requirements that apply.
For example, we may retain information:
while arranging your holiday;
during your travel;
after your holiday has ended in order to respond to any questions, complaints or legal obligations;
for accounting and tax purposes; or
where we are required to do so by law.
When your information is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures.
9. Your Rights
Your personal information belongs to you, and UK data protection law gives you a number of important rights over how it is used.
Depending on the circumstances, you have the right to:
ask us what personal information we hold about you;
ask us to correct information that is inaccurate or incomplete;
ask us to delete your personal information where there is no longer a valid reason for us to keep it;
ask us to restrict how we use your information in certain situations;
object to certain types of processing;
withdraw your consent where we rely on your consent to process your information;
ask us to provide your personal information in a format that can be transferred to another organisation, where applicable; and
make a complaint if you believe your information has not been handled appropriately.
We'll always do our best to respond promptly and fairly to any request.
In some circumstances we may be required by law to retain certain information or may have lawful reasons why we cannot comply with every request immediately. If this applies, we'll explain the reasons clearly.
10. Marketing Communications
From time to time, we may like to share travel inspiration, special offers, destination news or other information that we think may be of interest to you.
We will only send you marketing communications where we have a lawful reason to do so.
If you no longer wish to receive marketing from us, you can unsubscribe at any time by:
clicking the unsubscribe link included in our emails;
contacting us by email; or
contacting us by telephone.
Choosing not to receive marketing communications will not affect important information relating to any holiday you have booked with us.
11. Cookies
Our website may use cookies and similar technologies to help it function properly, improve your browsing experience and help us understand how visitors use our website.
Where cookies are used that require your consent, you'll be given the opportunity to accept, reject or manage your preferences when you visit our website.
12. Links to Other Websites
Our website may contain links to other websites that are operated independently of Kukula Travel.
Once you leave our website, we are not responsible for the privacy practices or content of those external websites.
We encourage you to read the privacy policies of any websites you visit, particularly before providing personal information.
13. Changes to This Privacy Policy
From time to time we may update this Privacy Policy to reflect changes in legislation, improvements to our services or developments in the way we operate.
Whenever we make significant changes, the updated version will be published on our website together with the date on which it takes effect.
We recommend reviewing this Privacy Policy occasionally so that you remain familiar with how we protect your personal information.
14. Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, we'd be delighted to hear from you.
Kukula Travel Ltd
Telephone
+44 (0)7857 451391
Website
If you have any concerns about how we've handled your personal information, we'll always do our very best to resolve them fairly and promptly.
If you remain dissatisfied, you have the right to contact the Information Commissioner's Office (ICO), the UK's independent authority responsible for data protection.
However, we would always appreciate the opportunity to address your concerns first.
Thank you
Thank you for taking the time to read our Privacy Policy.
We hope our website has inspired you, and we'd be delighted to help you discover somewhere unique and authentic, with trusted advice and personal service every step of the way.
Document Information
Privacy Policy
Version: 1.0
Effective From: 9 July 2026
Last Reviewed: 9 July 2026
© Kukula Travel Ltd 2026. All rights reserved.