KUKULA TRAVEL LTD. WEBSITE TERMS OF USE. VERSION 2.0
Written in plain English to help you understand your rights, our responsibilities and the way we work.
Welcome
Thank you for visiting the Kukula Travel website.
At Kukula Travel, we believe planning a holiday should be an enjoyable and inspiring experience from the very beginning. Whether you're exploring destinations, researching ideas or planning your next adventure, we're delighted you've chosen to visit us.
These Website Terms explain how you may use our website and the information available on it. They also describe the responsibilities that apply when using our website and the legal relationship between you and Kukula Travel while you browse our online content.
We've written these Terms in clear, straightforward language wherever possible because we believe legal information should be easy to understand. If there is anything within these Terms that you are unsure about, please don't hesitate to contact us. We'll always be happy to help.
These Website Terms apply only to your use of our website.
If you make a booking with Kukula Travel, your holiday arrangements will instead be governed by our Booking Conditions together with your Booking Confirmation, itinerary and any other documents provided as part of your booking.
By continuing to use our website, you agree to these Website Terms.
Thank you for taking the time to read them.
We hope our website helps inspire your next journey.
1. About Us
This website is owned and operated by Kukula Travel Ltd, a company registered in England and Wales.
Company Registration Number
16698426
Email: laura@kukulatravel.com
Telephone: +44 (0)7857 451391
Website: www.kukulatravel.com
Kukula Travel Ltd is an independent travel company specialising in authentic, tailor-made holidays, with a particular focus on sub-Saharan Africa and other carefully selected destinations around the world.
Depending on the holiday you choose, we may act either as:
a Travel Agent, arranging travel services on behalf of another tour operator or travel supplier; or
a Tour Organiser, creating and organising your holiday under the KukulaTravel brand.
Our Booking Conditions explain these roles in greater detail.
2. About These Website Terms
These Website Terms govern your access to and use of the Kukula Travel website.
They are intended to protect both you and Kukula Travel by setting out how our website may be used and what you can reasonably expect from the information we provide.
These Terms do not create a contract for the sale of a holiday.
Any booking you make with Kukula Travel will instead be subject to our Booking Conditions and the specific details contained within your Booking Confirmation.
If there is any difference between these Website Terms and our Booking Conditions in relation to a holiday booking, the Booking Conditions will take precedence.
3. Using Our Website
You're welcome to browse our website for your personal, non-commercial use.
We hope you'll find inspiration, useful travel information and ideas for future adventures.
When using our website, we ask that you do so responsibly and lawfully.
You agree not to:
use the website in any way that breaches applicable laws or regulations;
interfere with the operation or security of the website;
attempt to gain unauthorised access to any part of the website, our systems or our servers;
introduce viruses, malware or other harmful technology;
misuse any enquiry forms or contact facilities;
use automated software, bots or scraping tools to copy substantial parts of our website without our prior written permission; or
use our website in any way that could damage our reputation or prevent others from enjoying its use.
We reserve the right to suspend or restrict access where we reasonably believe these Terms have been breached.
4. Accuracy of Information
We take great care to ensure that the information published on our website is accurate, up to date and prepared with care.
However, travel is constantly changing. Prices, accommodation, transport services, destinations, entry requirements, local regulations, conservation policies and other travel information may change without notice.
While we make every reasonable effort to update our website promptly, some information may occasionally become out of date between updates.
The information published on our website is intended as general guidance and inspiration. It should not be relied upon as the sole basis for making travel decisions.
Before confirming any booking, we will always provide you with the latest available information relating to your proposed holiday, including pricing, availability and any important travel information relevant to your itinerary.
If you notice anything on our website that you believe may be incorrect, we'd be grateful if you let us know so that we can investigate and, where appropriate, update it.
5. Travel Information
Many of the destinations featured on our website are located in remote, developing or environmentally sensitive areas.
Information relating to wildlife, climate, seasonal conditions, accommodation, transport, activities and local customs is intended to help you understand the nature of each destination.
Because travel experiences are influenced by many factors beyond anyone's control, including weather, conservation requirements, local conditions and wildlife behaviour, individual experiences may differ from those described on our website.
Photographs are provided to give an accurate representation of destinations, accommodation and experiences wherever possible. However, seasonal conditions, refurbishment programmes, wildlife movements and natural changes may result in differences from those shown.
Where our website includes suggested itineraries, these are intended as examples of the types of holidays we can create. Every tailor-made itinerary is individually prepared and may differ depending on availability, seasonal conditions and your personal travel requirements.
6. Availability, Prices and Quotations
Unless otherwise stated, information published on our website does not constitute a binding offer to sell a holiday.
Holiday availability, accommodation, transport services and prices are all subject to change until your booking has been confirmed.
Many of the holidays featured on our website are individually tailored to each customer. As a result, prices shown should be regarded as indicative unless specifically confirmed in writing.
Any quotation we provide will normally remain valid only for the period stated within that quotation.
A booking is not confirmed until we have accepted your booking and issued a written Booking Confirmation in accordance with our Booking Conditions.
7. Booking Through Our Website
Our website allows you to explore destinations, request quotations and contact us regarding potential holidays.
Submitting an enquiry through our website does not create a booking or any contractual obligation between you and Kukula Travel.
A contract for travel arrangements is only formed when:
we have accepted your booking;
any required deposit or payment has been received; and
we have issued your written Booking Confirmation.
All holiday bookings are subject to our Booking Conditions, which should be read before confirming your booking.
8. Intellectual Property
Unless otherwise stated, all content published on this website belongs to Kukula Travel Ltd or is used with the permission of the relevant copyright owner.
This includes, but is not limited to:
our logo and branding;
website design;
written content;
destination guides;
itineraries;
travel proposals;
photographs (unless otherwise credited);
graphics;
downloadable documents; and
other original material created by Kukula Travel.
Our tailor-made itineraries, travel proposals and holiday ideas are prepared with considerable care, experience and destination knowledge.
They are created specifically for our customers and prospective customers and remain the intellectual property of Kukula Travel Ltd.
You may download or print material from our website for your own personal, non-commercial use.
However, you may not copy, reproduce, distribute, publish, modify, sell or commercially exploit any part of our website without our prior written permission.
If you wish to use any of our content, we'd be pleased to discuss this with you.
9. Links to Other Websites
From time to time, our website may contain links to external websites operated by airlines, accommodation providers, tourism organisations, government departments or other third parties.
These links are provided for your convenience and to help you access additional information that may be relevant to your travel plans.
As these websites are operated independently of Kukula Travel, we do not control their content and cannot accept responsibility for the accuracy, availability, security or privacy practices of those websites.
Including a link does not imply that we endorse every aspect of the information, products or services offered by the third party.
We recommend that you read the privacy policies and terms of use of any external website you visit.
10. Website Availability
We want our website to be available whenever you need it and make every reasonable effort to ensure that it operates reliably and securely.
However, like all websites, there may occasionally be times when access is interrupted due to routine maintenance, technical issues, software updates or circumstances beyond our reasonable control.
While we aim to minimise any disruption, we cannot guarantee that our website will always be available, uninterrupted or free from temporary faults.
From time to time we may suspend, withdraw or update parts of the website in order to improve its performance, maintain security or update the information we provide.
We appreciate your understanding whenever this is necessary and will always seek to restore normal service as quickly as reasonably possible.
11. Security and Viruses
We take the security of our website seriously and use reasonable measures to help protect it from unauthorised access and malicious activity.
However, no website or internet transmission can ever be guaranteed to be completely secure.
Although we take appropriate precautions, we cannot guarantee that our website will always be free from viruses, malware or other harmful software.
We recommend that you use appropriate security software and keep your own devices and systems up to date when accessing the internet.
You must not knowingly introduce viruses, malicious code or any technology designed to interfere with the operation or security of our website.
You must not attempt to gain unauthorised access to our website, our servers or any systems connected with our website.
Any attempt to interfere with the operation or security of our website may be reported to the appropriate authorities where necessary.
12. Our Responsibility
We take great care in preparing and maintaining our website and hope that you find the information useful, accurate and inspiring.
However, our website is intended to provide general information about Kukula Travel and the destinations, holidays and services we offer.
Except where required by law, we cannot guarantee that every item of information published on our website will always be completely accurate, complete or suitable for every individual's particular circumstances.
Nothing on our website should be regarded as professional legal, medical, financial or travel health advice.
Where specific advice is required—for example regarding passports, visas, vaccinations or entry requirements—we recommend that you consult the relevant authorities or qualified professionals before travelling.
To the fullest extent permitted by law, Kukula Travel Ltd shall not be liable for any loss arising solely from your reliance on general information published on this website.
Nothing within these Website Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or limited under the laws of England and Wales.
13. Privacy
We respect your privacy and are committed to protecting your personal information.
If you contact us through our website, request a quotation or make a booking enquiry, we will process your personal information responsibly and in accordance with applicable UK data protection legislation.
Full details of how we collect, use, store and protect your personal information can be found in our Privacy Policy.
If you have any questions about how your personal information is handled, we'll always be happy to help.
14. Changes to These Website Terms
From time to time we may update these Website Terms to reflect changes in legislation, improvements to our website, developments in our business or changes to the services we provide.
Whenever we make significant updates, the revised version will be published on this website together with the date on which it takes effect.
By continuing to use our website after updated Terms have been published, you will be deemed to have accepted the revised version.
We recommend checking these Terms occasionally to ensure that you remain familiar with the latest version.
15. Governing Law
These Website Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising in connection with the use of this website shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.
16. Contact Us
If you have any questions about these Website Terms or anything else relating to our website, we'd be delighted to hear from you.
Kukula Travel Ltd
Telephone
+44 (0)7857 451391
Website
Thank you for visiting Kukula Travel.
We hope our website has inspired you, and we'd be delighted to help you discover somewhere unique and authentic, with trusted advice and personal service every step of the way.
Document Information
Website Terms of Use
Version: 2.0
Effective From: 9 July 2026
Last Reviewed: 9 July 2026
© Kukula Travel Ltd 2026. All rights reserved.